Returns & Exchanges

What is your policy on returns, exchanges and repairs?
If you ordered a kilt or belt and it’s the wrong size, let us know and we will work with you to exchange the product. Within the first 30 days of purchase, we will exchange the item for you at no cost. If after 30 days, there is a restocking fee of $35 that does apply.

We DO observe a full guarantee on all craftsmanship within 90 days of the purchase date and will either repair or replace the defective item at our discretion. We reserve the right to charge a round trip fee of $30 (or you can send on your own WITH A RETURN SHIPPING LABEL) if we determine that the issue is beyond normal wear and tear, beyond reasonable sizing or care issues, or beyond manufacturers’ defect or with out a return label, we will charge a processing fee of $50.

Additionally, we reserve the right to charge a laundering fee (an insulting $50: don’t send us dirty kilts, dammit! Seriously, it’s not cool) if the kilt sent to us is f#[email protected] gnarly. Gnarly, you say? Yeah, gnarly is: pet hair/dander, grime, body odor, cigarette smoke, mysterious and still sticky stains, wet, mildewy, or anything that requires us to crank up the washing machine. If you have any doubt of the kilt’s cleanliness just run it through the wash before you send it. Problem solved. Our seamstress thanks you in advance!

To begin the return process, please send an email with your NAME, TELEPHONE NUMBER, MAILING ADDRESS, & A DESCRIPTION OF THE ISSUE/PROBLEM YOU ARE EXPERIENCING WITH YOUR UTILIKILT* to: [email protected]

Submit info, grab a beer, & wait patiently for our RMA department to contact you. Oh yeah, one more thing…if we don’t get back to you right away, hang tight. We rock these on a first-come/first-served basis. It may take some time (think: a couple of days possibly) to get back to your spot in the pecking order.

You will receive an email from our RMA department with an RMA number included. Pack up your kilt and send it to our RMA department WITH THE RMA # WRITTEN ON THE OUTSIDE OF THE BOX (we recommend using UPS, FEDEX, or DHL for tracking purposes). You MUST put the RETURN NUMBER on the outside of the box, or we will refuse shipping.

Once we have received your kilt, we can complete your RMA with the appropriate actions. If we have any questions or need any further information, we will contact you.

What is normal wear and tear?
After much deliberation and several whiskey sours, we were able to come up with some things you probably shouldn’t do to your kilt. In fact, consider this your Official Warning. Should you choose to ignore our advice, don’t pull similar shite and then ring Krash to complain, because he’ll probably just tell you “I told you so.” So here goes:

your cat just had a litter of kittens in your left cargo pocket…

you forgot to take the two boxes of Sharpies out of your cargo pockets before washing…

your girlfriend thought your kilt needed some rhinestones…

the repairs you made yourself with dental floss start to fray…

in a colossal case of misjudgment, you decide to wear your tie-dyed Utilikilt* to Big Earl’s Tractor Pull in Jemison, Alabama, while wearing your FCUK BUSH t-shirt…

you found your way into a bleach factory after-hours and decided to have a quick game of Ultimate Frisbee…

you were stupid enough to try and jump the burning embers of the Burning Man…

you decided to hit on the cute girlfriend of the Shanghai Muay Thai Kickboxing Champion…

you had freaky-deaky carnival sex in it, and it is no longer right in the eyes of… Okay, really…. Just don’t. He doesn’t want to hear that.

* Ah now, wasn’t that fun? As a follow-up to our good cheer and abundant mirth, we’re gonna keep it reals for just a second:
Wear and tear? We recognize that this is a murky concept, but we try to keep it as honest as possible. That said, use some common sense when looking at what’s up with your kilt: if you got the thing yesterday and the stitching is coming loose, that’s a problem beyond normal wear and we’ll fix it right up. Best thing to do is accurately describe what the issue is when you call (pictures via email really help) and we’ll evaluate on a case-by-case basis. Just be legit and upfront when you phone us and we’ll reciprocate in kind!
Restocking fee? WTF??
Look: We go through a lot of trouble to make sure that you are ordering a kilt in the correct size THE FIRST TIME.

That said, it costs us time and money to set up your exchange, receive the kilt, put the kilt back through our rigorous quality control process, retag it, and put it back into inventory. That is what the restocking fee covers. You can ignore our sizing instructions if you want, but just know that no amount of pleading or string pulling will get you out of the restocking fee. Deal.

What about a non-warranty repair? My kilt is wounded and needs expert care!
We can help! After 90 days the customer pays for shipping to UK, repair fee, and then for shipping back. If you send us a dirty kilt, you can expect the laundering fee as well.

If you have any questions, call us! We’re here for you.