What personal information do we collect from the people that visit our blog, website or app?
We DO observe a full guarantee on all craftsmanship within 90 days of the purchase date and will either repair or replace the defective item at our discretion. We reserve the right to charge a round trip fee of $30 (or you can send on your own WITH A RETURN SHIPPING LABEL) if we determine that the issue is beyond normal wear and tear, beyond reasonable sizing or care issues, or beyond manufacturers’ defect or with out a return label, we will charge a processing fee of $50.
Additionally, we reserve the right to charge a laundering fee (an insulting $50: don’t send us dirty kilts, dammit! Seriously, it’s not cool) if the kilt sent to us is f#$@ing gnarly. Gnarly, you say? Yeah, gnarly is: pet hair/dander, grime, body odor, cigarette smoke, mysterious and still sticky stains, wet, mildewy, or anything that requires us to crank up the washing machine. If you have any doubt of the kilt’s cleanliness just run it through the wash before you send it. Problem solved. Our seamstress thanks you in advance!
To begin the return process, please send an email with your NAME, TELEPHONE NUMBER, MAILING ADDRESS, & A DESCRIPTION OF THE ISSUE/PROBLEM YOU ARE EXPERIENCING WITH YOUR UTILIKILT* to: [email protected]
Submit info, grab a beer, & wait patiently for our RMA department to contact you. Oh yeah, one more thing…if we don’t get back to you right away, hang tight. We rock these on a first-come/first-served basis. It may take some time (think: a couple of days possibly) to get back to your spot in the pecking order.
You will receive an email from our RMA department with an RMA number included. Pack up your kilt and send it to our RMA department WITH THE RMA # WRITTEN ON THE OUTSIDE OF THE BOX (we recommend using UPS, FEDEX, or DHL for tracking purposes). You MUST put the RETURN NUMBER on the outside of the box, or we will refuse shipping.
Once we have received your kilt, we can complete your RMA with the appropriate actions. If we have any questions or need any further information, we will contact you.
When do we collect information?
Provide us with feedback on our products or services
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
• To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To improve our website in order to better serve you.
• To allow us to better service you in responding to your customer service requests.
• To administer a contest, promotion, survey or other site feature.
• To quickly process your transactions.
• To ask for ratings and reviews of services or products
• To follow up with them after correspondence (live chat, email or phone inquiries)
How do we protect your information?
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use 'cookies'?
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If users disable cookies in their browser:
We use Google AdSense Advertising on our website.
We have implemented the following:
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together
We use them to compile data regarding user interactions to sell that data to interested parties.
California Online Privacy Protection Act:
According to CalOPPA, we agree to the following:
Can change your personal information:
• By logging in to your account
How does our site handle Do Not Track signals?
Does our site allow third-party behavioral tracking?
COPPA (Children Online Privacy Protection Act)
We do not specifically market to children under the age of 13 years old.
Fair Information Practices
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
• Within 7 business days
We will notify the users via in-site notification
• Within 7 business days
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
• Process orders and to send information and updates pertaining to orders.
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CANSPAM, we agree to the following:
• Not use false or misleading subjects or email addresses.
• Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at
• Follow the instructions at the bottom of each email.
and we will promptly remove you from ALL correspondence.
620 1st Ave
Seattle, WA 98104
Last Edited on 2018-05-25